FAQs

What is deepSound?

deepSound works alongside your music app to add stories, recording context, musician credits, images, and related videos to your listening experience. You can explore the current song with text or voice questions.

How do I download it?

Use Download Now to create an account with email or Google, then continue to the downloads page. Signed and notarized installers are available for Apple Silicon and Intel Macs running macOS 13 or later. Windows is coming later. After installing, choose Connect deepSound on the download page; the app remembers your account and displays your credits in Settings.

Does it replace Apple Music?

No. The current Mac app follows and controls the Music app. You still need access to the music you want to play. deepSound does not include an Apple Music subscription. Windows support is planned; platform features will be confirmed with its release.

Does it work with Spotify?

Spotify integration is not currently included. The current desktop integration focuses on Apple’s Music app.

What is Song Story?

With AI generation on, deepSound automatically researches the song playing and generates its background and recording context. Turn AI generation off when you want to listen without new AI research. Previously generated stories can remain visible.

What can I ask with DeepDive?

Ask music-related questions about songs, performers, instruments, production, recording history, or influences. DeepDive can show structured answers, musician details, images, and related videos when relevant material is available.

Are the answers always accurate?

No. AI research can make mistakes, and credits may be missing or conflict across releases. Important facts should be checked with authoritative sources. A related performance or interview does not establish who played on the original recording.

How does voice work?

On supported Macs, enable AI generation and voice listening, then say “Hello deepSound.” Wake detection runs locally. An online voice session starts after activation. You can ask music questions or request Music controls such as next track, play an artist, or lower the volume. Microphone and Speech permissions are required.

Does idle listening use paid AI voice?

Local wake listening does not start a paid online voice session. Active voice conversations and online research use AI services. Credit charging and usage allowances will be defined before paid credits launch.

How do credits work?

New accounts receive 20 free welcome credits. Buy 100 credits for $10 or 220 credits for $20 in deepSound Settings. A fresh Song Story uses 1 credit, a Deep Dive uses 5 credits, and voice uses 5 credits per minute, prorated. Cached answers do not use additional credits. When credits run out, AI features pause and the Settings icon pulses. Music playback remains available.

What happens when I play a discovered video?

deepSound pauses Music when a discovered video begins playing. Videos depend on the external provider and may not be available in every region or allow embedding.

Can I share a Song Story?

Yes. Use the toolbar share icon to share a response with artwork and a link to open the song in Music. Available destinations and how attachments appear depend on the receiving app.

Is my music uploaded?

Research uses song metadata and your questions rather than uploading protected Apple Music audio streams. Active voice conversations do send microphone audio to online voice services. Read our Privacy Policy for details.

Where can I get help?

Visit Support for account questions, technical problems, or privacy requests.